Anisensei Customer Portal
Client
- Anisensei
Category
- Web DevelopmentSaaS
The Problem
Anisensei was winning sales on WooCommerce, but the moment someone clicked 'buy,' the experience scattered. Orders, payments, addresses, and tracking lived in different places, and every follow-up question landed on the support team. That was time the business was spending on admin instead of growth.
What We Built
We built Anisensei a customer portal that puts a shopper's entire account in one place: sign-up and login with email verification, every order and payment, installment schedules, store credit, saved addresses, support cases, and live tracking for local and international shipments. Checkout hands off from their storefront and settles through their payment provider before a single order row is written, so an abandoned checkout leaves nothing behind to clean up. Customers now answer their own questions, and the team gets its time back.
Results
- Self-service
customers manage their own orders, payments, addresses, and tracking
- Less support load
the portal answers routine order questions so the team doesn't have to
- One place
every order and shipment, local and international, tracked in a single portal
- Runs itself
an abandoned checkout never creates an order, so there is nothing to prune
Techstack
